Privacy Policy

At Katsura Garden, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment providers; we do not store your full credit card details)

Non-Personal Information

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent on our website
  • Referring website or source
  • Cookie and tracking data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping and delivery
  • To send order confirmations, shipping updates, and delivery notifications
  • To respond to your inquiries and provide customer support
  • To send marketing communications, such as newsletters and promotions, only with your consent
  • To improve our website, products, and services
  • To detect and prevent fraud, unauthorized transactions, and other illegal activities
  • To comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with the following categories of service providers solely to operate our business:

  • Payment Processors: To process your payments securely (e.g., Shopify Payments, PayPal)
  • Shipping Carriers: To deliver your orders (e.g., USPS, UPS, FedEx)
  • Email Service Providers: To send order updates and marketing communications
  • Analytics Providers: To understand how visitors use our website
  • Website Platform: Shopify, which hosts our online store

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly, including checkout and cart features
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for all data transmitted between your browser and our website
  • PCI-DSS compliant payment processing
  • Secure server infrastructure maintained by Shopify
  • Regular security assessments and updates

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order and transaction data is retained for up to 7 years for accounting and tax purposes
  • Marketing consent records are retained until you unsubscribe
  • Website analytics data is retained for up to 2 years

7. Your Rights Under CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request a copy of the personal information we have collected about you in the past 12 months
  • Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions
  • Right to Opt-Out of Sale: We do not sell your personal information. However, you may submit a request at any time
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at info@katsuragarden.com. We will respond to your request within 45 days.

We may need to verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf.

8. Your Rights Under Other State Laws

In addition to the CCPA, residents of other U.S. states may have similar privacy rights under their respective state privacy laws, including the right to access, delete, and opt out of the sale of personal information. We honor these rights for all U.S. residents regardless of state.

To exercise your rights, please contact us at info@katsuragarden.com.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Katsura Garden
Email: info@katsuragarden.com
Phone: +1 (415) 931-6209
Address: 1825 Post St #110, San Francisco, CA 94115, United States
Business Hours: Mon - Sat 10:00 AM - 6:30 PM, Sun 11:00 AM - 6:00 PM (Pacific Time)